EDEVHOST.com follows a transparent and no fuss cancellation policy. Please see below terms of the policy:
* All cancellation requests should be sent to our billing department at billing@edevhost.com
* The cancellation will not be valid until it is confirmed by the billing department.
* edevhost.com will not be held responsible for any third party services, such as domain name registration, web development, content writing etc.
Cancellation of the Service within 30 day money back guarantees period
(1.1) You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans. However Money Back Guarantee policy does not apply to services such such as : Domain Registration, Domain Renewal, Domain Transfer, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers, VPS servers and Web Design services or on Renewal of any Hosting Products.
Requests for these refunds should be made by placing ticket or email to our billing department.
(1.2) The thirty (30) day money-back guarantee is valid for credit-card payments only. or for other payment methods made by (online bank transfer/deposit). We will dedact 10% processing fee + 15% government taxes will be dedact from the total paid amount and remaning amount will be back to customer by cross cheque within 30 days.
(1.3) Also if you have availed free account migration within the first 30days of signup with any of the hosting product/services then the 30 day money back will not apply due to resources spent on account migration
(1.4) Accounts that are cancelled/terminated due to Terms of Service violations are not eligible for a refund. Service credits have no cash value.
Cancellation of the service after the 30 Day money back guarantees Period
(2.1) Hosting Services will continue to renew until it is been requested for cancellation. If you do not wish to renew your hosting services you must cancel your account by placing a ticket or send email to billing department.
Please make sure that all pending invoices should be cleared in full before applying for cancellation.
(2.2) Cancellation of service renewals for on-going website promotion, website hosting or domain registration services must be made at least 30 days prior to the end of the current service period.
(2.3) Requests received seven (15) days prior to the end of the current service period will be treated as cancellation of services for the next service period.
(2.4) When an account is canceled, all copies of the web site and e-mail files (data) are permanently and irretrievably removed from our servers upon account cancellation.
Cancellation Policy for free Addons
Any free Addons availed with hosting package like free domain registrations, renewals, transfers , whmcs license, dedicated IP's , dedicated SSL certificates become paid if you no longer wish to continue with the hosting plan with us at anytime. You can pay up their cost then choose to continue them with us or move in case those can be moved as in cases of domain names. Whmcs license cannot be transferred.
Reactivation of Client area
If you wish to transfer out products after cancellation you will need to have an active clientarea with us. Reactivation of clientarea costs a one time administrative fee of $99.
Account renewal late Fee
If an account renewal invoice of an active account remains unpaid for successive 5 days from the renewal period a late fee of $25 will be charged. If an account is overdue for over a month a reactivation fees of $99 will apply.
Activation of a cancelled Account
If a cancelled account is to be reactivated you need to pay $100/account as one time re-activation cost in order to reactivate it. Also all the other overdue invoices for it will need to be paid to make it current before the cancellation is lifted.
Activation of a cancelled/suspended account due to payment dispute
If due to any payment disputes Myresellerhome.com have complete right to cancel your account. Such cancelled account will only be reactivated once all disputed/refunded fees are resolved satisfactorily, and we receive payment of $150 as an administrative fees incurred by edevhost.com as a result of your dispute or charge-back request.
Downgrades
When downgrading to a lower-priced plan, the difference between the amounts of the current package price already paid over the new package price will be placed on the billing account as a service credit. Refunds will not be issued in case of downgrade of a service. Please contact the sales or billing department. If considering for downgrade to determine what options are available as well as cost.
Over Payments
In case you have made any overpayments to your account by choice or otherwise they shall be added as service credits to your billing account and can be used for future renewals or new service registrations. These are not subject to refunds.
Price Adjustments
To remain competitive, we occasionally make changes to our plans and pricing. To have your plan updated to current offerings please contact our billing team.
Note: If there is an issue with your account, billing, sales or support, we'd be happy to resolve any questions or concerns you may have. Please feel free to email us with your issue.
For Sales: sales@edevhost.com
For Billing: billing@edevhost.com
For Support: support@edevhost.com